Supply Only Products

Bayswater Tiles Bathrooms will supply a replacement product where faulty materials exist, only in accordance with correct installation procedure.

This warranty DOES NOT apply to other defects which may have arisen as a result of; accidental damage, misuse, abuse, maltreatment, wear and tear, incomplete return, abnormal stress or neglect of any kind as long as such a fault fall beyond the ambit of functional defects.

This warranty DOES NOT include REMOVAL AND/OR INSTALLATION COSTS and any other associated expenses incurred, including those costs incurred from third party.

It is the responsibility of the recipient to inspect the product/s once received to ensure no transit damage has occurred, and/or missing parts or manufacturing faults are applicable.

Plumbing and Bathware products must be installed by a licensed plumber. Failure to do so will immediately void warranty.

Please ensure glass and fragile products are treated with care. Avoid knock and shock to all sides of packaging when transporting.

Freestanding Baths are NOT designed to be installed hard up against bathroom walls. The sides of the baths taper, even if they appear to be straight edged. Installing freestanding baths up against tiled walls or recessing bath into walls and tiling down onto them is at the client’s own discretion. This is not in accordance with correct installation procedure and will void warranty.

Sizes, Prices and Stock Availability of products are subject to change without notice.

Warranty does not cover glass.

Broken Glass or lost parts will not be replaced under warranty if the Shower Screen is in the process of being installed.

How to make a claim for Credit or Exchange of Goods for Supply Only Products

Bayswater Tiles Bathrooms will credit or exchange goods within 14 working days from time of purchase.

The customer will be deemed to have accepted the goods as being in accordance with its order unless it notifies Bayswater Tiles Bathrooms of its claim within 14 days of receipt of the goods.

The following conditions must be met however in order to accept returned goods:

We have received prior notification by advising our office on 03 9720 9188 or in person

Original tax invoice must be supplied

Goods must still be in original condition

Goods must still be in original packaging

Customer is responsible for arranging return of goods and all transportation costs involved

In the circumstances that a credit is issued, we will hold a credit for 30 days

Any goods authorised for return shall be returned at the customer’s expense